Thursday, March 12, 2020
Associated Bank coronavirus response
An e-mail received today, March 12, 2020, at 4:03pm, from the office of Associated Bank president and CEO Philip Flynn:
As a valued Associated Bank customer, we want to let you know about actions we are taking in response to concerns about COVID-19 (novel coronavirus). The health and safety of our customers and colleagues remains our top priority, and we are committed to serving your financial needs no matter how the situation evolves.
For now, we encourage you to consider managing your accounts using our online and mobile banking. These 24/7/365 services allow you to safely view transactions, check balances, make payments, deposit checks and more – all from the comfort of your home. As always, you may also contact our Customer Care team at 800-236-8866. Our Midwest-based representatives are available 24 hours a day, 7 days a week.
If you need to visit a branch, know that we have taken precautionary measures for the health and safety of our customers and colleagues. This includes additional cleaning and disinfecting protocols, making hand sanitizer readily available, and ensuring colleagues are following best practices as outlined by the Centers for Disease Control and Prevention (CDC). Out of an abundance of caution, we’ve posted signs on our doors asking visitors who may be ill to not enter the facilities. Our ATMs and drive-thrus remain available as convenient alternatives.
Please be assured that we have extensive contingency plans designed to ensure uninterrupted bank operations. As part of our preparedness, we are actively monitoring the local and global health situation and will implement additional measures if needed to support our customers, colleagues and communities.
Finally, if you’ve experienced a disruption in income as a result of COVID-19 and need assistance, we’re here for you. Please give us a call to discuss your personal situation and to learn how we might help.
Philip B. Flynn
President & CEO
For more information about COVID-19, visit the CDC site, www.cdc.gov.